Returns

Last updated August 2026

Short version: everything is secondhand and sold as-is, so sales are final once you've inspected an item and paid. The long version below explains how we try to make that fair rather than sneaky.

Why sales are final

We resell used goods bought at auction. Every piece has a history we can see but can't fully guarantee — so instead of a returns window, we put the effort up front: hand-checking each item, testing anything with a plug, photographing real flaws, and encouraging you to inspect before you pay.

Inspect before you pay

  • Look the item over at pickup or on delivery, before money changes hands. Sit on it, plug it in, open every drawer.
  • Can't come in person? Ask for a free video walkthrough and we'll show you every angle and every flaw.
  • Ask us anything before you commit — measurements, extra photos, a video of an appliance running. We'd rather answer twice than have you regret a purchase.
  • Once you've inspected and accepted an item, the sale is complete.

If we got something wrong

We're people, and occasionally we'll miss something. If an item is materially different from how we described it — a fault we should have spotted and told you about — we want to hear about it.

  • Email support@foothillgoods.com within 3 days of pickup or delivery.
  • Include what you bought, when, and a photo or short video of the problem.
  • We'll look at it in good faith and work with you on a fix — a partial refund, a repair contribution, or taking it back, depending on what's fair.

This isn't a formal warranty. It's a promise that we'd rather sort out an honest mistake than keep your money and ignore the email.

What isn't covered

  • Normal wear, age, and cosmetic marks on secondhand goods — including flaws described in the listing or visible in the photos.
  • Change of mind, wrong measurements, or an item not fitting your space or your vehicle. Please measure first; we'll happily give you dimensions.
  • Damage that happens during your own transport, assembly, or use.
  • Appliances beyond the basic function we tested and described.

Deposits

Delivery deposits are refundable if we cancel, and cover our time and fuel if you cancel after we've loaded. Full detail on the delivery & pickup page.

Questions

Ask us anything before you buy — that's genuinely the easiest way to avoid all of this. Email hello@foothillgoods.com or send us a note.